NHTSA Complaint #11339890 — 2008 KIA OPTIMA

TL* THE CONTACT OWNS A 2008 KIA OPTIMA. THE CONTACT STATED THAT WHILE IN REVERSE, THE GEAR SHIFTED WITHOUT WARNING INTO NEUTRAL. THE CONTACT MANAGED TO STOP THE VEHICLE BUT WAS UNABLE TO CHANGE THE GEAR FROM NEUTRAL TO DRIVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE SHIFTER CABLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V153000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,960.