NHTSA Complaint #11339590 — 2013 CHEVROLET AVALANCHE

MY DAUGHTER OWNS THIS VEHICLE AND TRIED MANY TIMES TO GET HER DASHBOARD REPAIRED AS A WARRANTY ISSUE WITH NO LUCK. EVERYONE TOLD HER IT WAS NOT THEIR PROBLEM AND THERE WAS NO RECALL ISSUED FOR THIS. I WAS DRIVING HER TRUCK TODAY AND NOTICED THERE ARE NOW 5 CRACKS IN THE DASHBOARD. THE 1ST AND 2ND CRACK HAPPENED ABOUT 2017 WHILE PARKING OUT OF THE SUN, IN A PARKING GARAGE. THE DASH RATTLES CONSTANTLY AND AT 1 LOCATION THE DASH IS ALMOST CRACKED IN HALF. SPEAKING WITH SEVERAL OTHER OWNERS THEY ALL SAY THE SAME. THERE APPEARS TO BE NO RECALL AND AND NONE OF THE DEALERSHIPS SAY IT'S NOT THERE PROBLEM. THERE IS NO RECALL. WE LIVE IN SOUTH LOUISIANA AND MY MAIN CONCERN IS SAFETY OF MY DAUGHTER AND HER PASSENGERS. IS THERE A RECALL? WAS THERE A RECALL THAT WE WERE NOT NOTIFIED? AND WILL THERE BE A RECALL? ALSO WHAT HAPPENS, GOD FORBID, SHE IS DRIVING DOWN THE ROAD, HITS A BUMP IN THE ROAD, AND HER AIRBAGS DEPLOY? AND THIS CAUSES HER TO HIT SOMEONE, CAUSES HARM TO HERSELF OR SOMEONE ELSE OR POSSIBLY KILLS SOMEONE? THIS CONCERNS ME MORE THAN I CAN COMMUNICATE TO YOU. ONE THING I FAILED TO MENTION, EVERY DEALERSHIP DID OFFER TO REPAIR OR REPLACE THE DASH, AT OUR COST OF COURSE. PLEASE LET ME KNOW WHAT MY NEXT STEP SHOULD BE. THANK YOU FOR YOUR TIME. I LOOK FORWARD TO HEARING FROM YOU WITH SOME SORT OF SOLUTION. [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC