NHTSA Complaint #11339506 — 2017 FORD F-250

PURCHASED THE VEHICLE 2/03/17. ON 12/01/17 WIFE AND 7 YR. OLD DAUGHTER WAS DRIVING THE 2017 F250 VEHICLE ON I205 NORTHBOUND ON GLEN JACKSON BRIDGE IN OREGON. SHE RAN OVER THE EXPANSION JOINT GOING ABOUT 60MPH AND THE THE FRONT OF THE TRUCK STARTED BOUNCING VIOLENTLY. OTHER TRAFFIC MOVED AWAY FROM HER AS SHE WAS LOSING CONTROL OF VEHICLE. SHE WAS ABLE TO BRING THE VEHICLE TO A STOP SAFELY ON THE SHOULDER. WE IMMEDIATELY TOOK THE TRUCK TO THE DEALER WHERE THEY COULD NOT GET THE ISSUE TO REOCCUR. THEY SENT IT OUT THE DOOR IN SAME CONDITION. ISSUE REOCCURRED MANY TIMES. FINALLY I WAS ABLE TO RECORD IT ON VIDEO AND ONLY THEN WOULD WESLIE FORD TAKE IT IN AND DO WORK ON IT. SERVICE WRITER [XXX] SAID FORD DID NOT HAVE A REPAIR FOR THIS ISSUE. SHE SAID THEY WOULD PUT SOME SHIMS IN TO HELP. IT DID A BIT. BUT STILL ACTUALLY BOUNCES SO BAD SOMETIMES THAT THE WHEELS LEAVE THE ROAD AND YOU LOSE CONTROL OF STEERING.. CALLED SERVICE MANAGER [XXX] AT DEALER AND TOLD HIM WE ARE LUCKY THAT MY WIFE AND DAUGHTER DIDNT GET IN A ACCIDENT, HURT, OR KILLED BECAUSE OF THE TRUCK MALFUNCTION. HE SAID "UNFORTUNATELY SOMETIMES THATS WHAT IT TAKES TO GET SOMETHING DONE". REALLY? I WAS SHOCKED! PLEASE FOLLOW UP WITH THIS AND ENSURE THAT WESLIE FORD, SERVICE WRITERS AND OTHERS ARE AWARE OF THIS ISSUE. PEOPLES LIVES ARE IN DANGER AND AT RISK. ALL I ASK IS THAT FORD STAND BEHIND VEHICLE MALFUNCTIONS AND REPAIR THEM SO THAT PEOPLE ARE SAFE. THANK YOU INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).