NHTSA Complaint #11339083 — 2015 NISSAN ROGUE

NISSAN ROGUE 2015 - SUNROOF/MOONROOF SHATTERED SUDDENLY. WE WERE DRIVING ON A FREEWAY WITH CRUISE CONTROL SET AT 65MPH; THE WEATHER WAS SUNNY, APPROX. LOW 80'S. NOTHING WAS IRREGULAR ABOUT THE FEEL OF THE CAR, WE WERE NOT DRIVING UNDER AN OVERPASS, OTHER VEHICLES ON THE ROAD WERE NOT ULTRA-CLOSE TO US, AND WE DIDN'T DRIVE OVER ANY OBJECTS, THEN SUDDENLY, WE HEARD A LOUD BANG OUT OF NOWHERE WHICH HARSHLY STARTLED US AND GOT OUR HEARTS POUNDING. AFTER REALIZING THE CAR WAS STILL OPERATING NORMALLY (IE: NO FLAT TIRE, NO STEAM FROM THE ENGINE, NO WARNING LIGHTS ETC.) WHEN WE STOPPED TO LOOK OVER THE CAR FOR ANY SIGN OF DAMAGE, WE FINALLY DISCOVERED CRACKED AND LIFTED GLASS ON THE EXTERIOR OF THE PANORAMIC MOONROOF. LOOKING CLOSER WE FOUND NUMEROUS MORE LONG CRACKS SO WE OPENED THE INTERIOR SUNSHADE TO LOOK UP AT THE GLASS FROM THE INSIDE OF THE CAR, AND WERE ASTONISHED TO DISCOVER THE ENTIRE REAR PORTION OF THE SUNROOF WAS SHATTERED INTO LITTLE TEMPERED PIECES. WE WERE LUCKY I DIDN'T SWERVE AND POTENTIALLY CAUSE AN ACCIDENT AFTER THE THUNDEROUS BANG AND/OR THAT THE GLASS DIDN'T DANGEROUSLY CASCADE ON TOP OF US WHILE DRIVING. THIS IS A MAJOR MOTOR VEHICLE SAFETY ISSUE AND DEFECT. AFTER RESEARCHING WHAT COULD HAVE CAUSED A SUNROOF TO RANDOMLY SHATTER, I'M APPALLED TO LEARN THAT THIS HAS BEEN A RECURRING ISSUE ON NISSAN VEHICLES FOR YEARS! MY LOCAL NISSAN DEALERSHIP/SERVICE CENTER SAID THEY ARE NOT RESPONSIBLE TO FIX THIS OBVIOUS CONCERN?! WE PAY EXTRA TO HAVE A CAR WITH A SUN/MOONROOF, ONLY TO DISCOVER AFTER THE FACT, THAT THEY ARE SUSCEPTIBLE TO EXPLODING SUDDENLY AND RANDOMLY AND SHATTERING INTO PIECES WHICH I'M NOW INFORMED IS MY RESPONSIBILITY TO FIX?