NHTSA Complaint #11338792 — 2017 CHEVROLET CAMARO

I TOOK MY 2017 CHEVY CAMARO TO TOM BELL CHEVY LOCATED IN REDLANDS CALIFORNIA THEY REPLACED THE SOFT TOP ON MY CAR BECAUSE OF A RECALL. WHEN I GOT HOME I NOTICED THAT THE SOFT TOP WAS MAKING NOISES WHEN IT WAS GOING UP AND AS I WAS CLOSING IT. WHEN I LOOKED TO SEE WHAT THE NOISE WAS, I SAW THAT THE ARMS THAT RAISE THE SOFT TOP UP AND DOWN WERE COMPLETELY BROKEN. I CONTACTED TOM BELL CHEVY IMMEDIATELY AND WAS TOLD TO CONTACT THE 'UPHOLSTERY GUY' WHO I'VE NEVER MET IN MY LIFE. THEY GAVE ME A NUMBER TO CALL AND TOLD ME THAT THE PERSON OR COMPANY THEY USED TO REPLACE THE SOFT TOP THAT WAS RECALLED ON MY 2017 CAMARO WOULD COME TO MY HOME AND FIX THE ISSUE. IT HAS BEEN NOW MONTHS AND NO ONE HAS EVER CAME TO FIX IT NOR HAS TOM BELL CHEVY IN REDLANDS CALIFORNIA CALLED ME BACK. I E LEFT VOICEMAIL AFTER VOICEMAIL, EMAILED THEM MANY TIMES AND SENT TEXTS AND CALLED THE UPHOLSTERY PEOPLE BUT NO ONE HAS RETURNED MY CALLS OR EMAILS. THE VEHICLE IS DAMAGED AND IT WAS DONE BY WHOMEVER DID THE RECALL REPLACEMENT ON THE SOFT TOP. ALSO, THE SOFT TOP THAT MY VEHICLE WAS REPLACED WITH IS NASTY, VERY VERY CHEAP MATERIAL AND WHILE DRIVING THE CAR IT FEELS LIKE THE ENTIRE CAR IS GOING TO FLIP OVER BECAUSE OF HOW THIN AND CHEAP MATERIAL THE SOFT TOP WAS REPLACED WITH. I NEED SOMEONE TO CONTACT ME IMMEDIATELY SO THAT THIS ISSUE CAN GET FIXED. I WOULD HATE TO CONTACT MY ATTORNEY SO I HOPE THAT THIS GETS FIXED IMMEDIATELY BECAUSE IT'S BEEN ALMOST A YEAR NOW SINCE THE SOFT TOP AND CONTROL ARMS/MOTOR WERE REPLACED AND NO ONE HAS CONTACTED ME AND I'M BEING IGNORED. THE VIN NUMBER IS [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC