NHTSA Complaint #11338695 — 2005 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) HOWEVER, THE FAILURE OCCURRED. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE KEY DISLODGED FROM THE IGNITION. ADDITIONALLY, ON SEVERAL OCCASIONS THE VEHICLE WAS DIFFICULT TO STEER DUE TO THE KEY NOT REMAINING IN THE RUN POSITION. THE CONTACT WOULD MANUALLY REMOVE AND REPLACE THE KEY FOR NORMAL OPERATION. THE VEHICLE WAS TAKEN TO O'RIELLY CHEVROLET LOCATED AT 6160 E BROADWAY BLVD, TUCSON, AZ 85711, WHERE IT WAS RECOMMENDED THAT THE IGNITION SWITCH BE REPLACED HOWEVER, THE REPAIR WAS STILL PENDING. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.