NHTSA Complaint #11337829 — 2017 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, AND SHIFTING FROM 2ND TO 3RD GEAR, THE VEHICLE LACKED FORWARD MOTIVE POWER WITH AN ABNORMAL CLUNKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM VIRGINIA BEACH (3152 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452; (877) 475-0721) WHO STATED THAT A TRANSMISSION HARD CODE WAS RETRIEVED BY THE DTC SCANNER. THE DEALER REPLACED AN UNKNOWN PART IN THE TRANSMISSION CONTROL MODULE HOWEVER, THE FAILURE RECURRED. THE DEALER THEN STATED THAT THE HUB FLANGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.