NHTSA Complaint #11337393 — 2019 SUBARU OUTBACK

THE CAR BATTERY DRAINS AND DIES FOR AN UNKNOWN REASON WHILE JUST PARKED IN THE DRIVEWAY FOR A FEW DAYS. WHEN THE BATTERY DIES THE LIFTGATE GETS STUCK AND/OR THE RADIO/NAVIGATION SCREEN FREEZES (AT THE STARLINK LOGO). I HAVE BEEN USING THE CAR FOR SHORT TRIPS BUT HAVE BEEN USING IT MORE THAN THE OTHER VEHICLES IN OUR HOUSEHOLD BUT THE BATTERY OF THE OUTBACK STILL DIES. I HAVE TWO OTHER VEHICLES PARKED IN THE DRIVEWAY AND NONE HAVE THIS PROBLEM. IT HAS HAPPENED MULTIPLE TIMES NOW AND EACH TIME, I HAVE TO JUMP START THE OUTBACK. I WAS AT THE GROCERY STORE AND WHEN I WAS DONE SHOPPING THE CAR HAD A DIFFICULT TIME STARTING. THE LIFTGATE GOT STUCK AND I HAD TO ASSIST IT TO CLOSE. THE VEHICLE WOULD NOT START WHILE THE LIFTGATE WAS OPEN. WHEN I TRIED TO START THE CAR, IT HAD THIS SLOW CRANKING SOUND LIKE IT WAS HAVING A HARD TIME TO START THEN AFTER WHAT SEEMED LIKE A FIVE TO TEN SECONDS THE CAR EVENTUALLY STARTED. THE DEAD BATTERY ISSUE HAPPENED MULTIPLE TIMES NOW STARTING IN APRIL 2020 WHEN I FIRST REPORTED IT TO THE DEALER. THE MOST RECENT DEAD BATTER WAS TODAY, 7/3/2020.