NHTSA Complaint #11337352 — 2015 TESLA MODEL S

ON APRIL 16, 2019, I ATTEMPTED TO DRIVE MY VEHICLE AND PULL OUT IN REVERSE FROM MY GARAGE, HOWEVER, THE TOUCH SCREEN DISPLAY UNIT (MCU) WOULD NOT TURN ON RESULTING IN AN INABILITY TO VIEW THE REAR VIEW CAMERA. IT IS VERY RISKY TO DRIVE THIS VEHICLE WITHOUT THE MCU. IT IS ALSO WHAT DISPLAYS IF THERE ARE FAILURES IN OTHER PARTS OF THE VEHICLE. TESLA SERVICE TOWED IT TO THEIR FACILITY AND THEY ULTIMATELY CONCLUDED THAT THE UNIT WOULD STILL POWER ON BUT IT ULTIMATELY WAS STUCK IN A BOOT LOOP. EVEN THOUGH I HAD THE VEHICLE FOR LESS THAN 4 YEARS, IT WAS OUT OF WARRANTY BECAUSE OF MILEAGE OVERAGE, RATHER THAN TIME. TESLA REFUSED TO COVER IT UNDER WARRANTY AND FORCED ME TO PAY FOR IT OUT OF POCKET FOR OVER $2500. THIS FAILURE IS WIDELY KNOWN IN THE TESLA COMMUNITY AND BY TESLA ITSELF AS SERVICE EMPLOYEES ACKNOWLEDGED THE DEFECT. IT IS A RESULT OF THE EMMC NAND FLASH MEMORY FAILURE THAT DEGRADED QUICKER THAN TESLA PLANNED AFTER THE INTRODUCTION OF AUTO-PILOT. WHEN I PURCHASED AND TOOK DELIVERY OF THE VEHICLE, IT DID NOT HAVE AUTOPILOT. THE FACT THAT THEY DID NOT FIX THIS PUT MYSELF AND MY FAMILY AT RISK. *TR