NHTSA Complaint #11331899 — 2014 KIA SOUL

DRIVING THE CAR AT 50MPH ON A ROAWDAY ON 5-25-2020 AND THE CAR MADE A HORRIBLE ENGINE NOISE, SLOWED AND WOULD NOT START. IT WAS TOWED TO KIA OF STREETSBORO WHO FOUND THE ENGINE FAILED AT 95183 MILES. WE CHANGED OIL CONSTANTLY AT 3-4000 MILES AND ARE ORIGINAL OWNERS. NEVER HAD A CHECK ENGINE LIGHT ILLUMINATE. ONLY ISSUE EVER WAS A WARRANTY CLAIM ON A STARTER THAT FAILED. KIA FOUND METAL IN THE OIL PAN AND VERIFIED OUR CONCERNS, INSTALLING A REMANUFACTURED ENGINE. APPROXIMATELY 100 MILES LATER, THE CAR STALLED AT 35 MPH AND DIED, THE CHECK ENGINE LIGHT FLASHED AND WE HAD IT TOWED TO WAIKEM KIA. THEY DIAGNOSED A $1500.00 CATALYTIC CONVERTER FAILURE INDICATING A HIGH AMOUNT OF CARBON BUILD UP CAUSING FAILURE. CONTACTED KIA WHO REFUSES TO ACCEPT ANY CUPLABILITY FOR THE CAT FAILURE. THAT'S TWO TIMES WHERE A CRASH COULD HAVE HAPPENED DUE TO FAILURE OF THE VEHICLE ON THE ROADWAY.