NHTSA Complaint #11331762 — 2011 SUBARU FORESTER

THIS MODEL HAS BURNED A LARGE AMOUNT OF OIL. I HAVE TO REFILL WITH 1-2 QUARTS OF OIL BETWEEN CHANGES AND EVEN MORE IF WE DRIVE CAR FOR LONG PERIODS OF TIME. I HAD TAKEN VEHICLE AT ABOUT 40,000 MILES BECAUSE OF THE SMELL OF BURNT OIL WOULD COME FROM THE BLOCK, BUT THERE WASN'T A SIGN OF LEAKAGE ANYWHERE. THE DEALERSHIP HELD THE CAR FOR A COUPLE OF DAYS AND DETERMINED THAT IT WAS THE MAIN OIL SEALS THAT NEEDED TO BE REPLACED. $3200 LATER AND THE PROBLEM WAS NOT FIXED. SINCE THE VEHICLE WAS OUT OF WARRANTY, IT WAS TOO COSTLY TO KEEP BRINGING VEHICLE IN FOR THE SAME PROBLEM. AFTER DOING SOME RESEARCH, I FOUND A BOLD FORUM WHERE HUNDREDS OF OWNERS HAD THE SAME ISSUE AND SUBARU OF AMERICA WAS NOT WILLING TO LISTEN AND DO A MANDATORY RECALL FOR THIS OBVIOUS PROBLEM. WHEN I CALLED CORPORATE CUSTOMER SERVICE, THEY TOLD ME I WAS OVER THE ALLOWED MILEAGE FOR THIS PROBLEM TO BE FIXED. MY PROBLEM WITH THIS WAS THAT THEY NEVER SENT OUT A NOTICE OR MESSAGE RELATED THE POSSIBLE PROBLEM MANY COULD BE ENCOUNTERING. THEY STATED THAT THE ONLY FIX WAS TO REPLACE THE ENGINE BLOCK WHICH WOULD COST ME OVER $5000. THIS PROBLEM IS A MAJOR ONE BECAUSE THE VEHICLE BURNS ALMOST 2 QUARTS OF OIL EVERY 1500 MILES OR SO. IF NOT REGULARLY CHECKED AND REFILLED, THE ENGINE CAN BURN DUE TO THE LACK OF OIL. IT IS BECOMING EXTREMELY EXPENSIVE SINCE A QUART OF OIL IS ABOUT $10. I STILL DON'T UNDERSTAND HOW THIS PROBLEM CONTINUES TO BE PRESENT AND SUBARU HAS NOT YET TAKEN CARE OF ITS LOYAL CUSTOMERS. AT THIS POINT, AS SOON AS I CAN AFFORD IT, I WILL BUY ANOTHER VEHICLE AND SUBARU WILL NOT BE ON MY TO BUY LIST IN THE FUTURE AGAIN. I WILL ALSO NOT RECOMMEND ANY OF MY ACQUAINTANCES TO PURCHASE A SUBARU IN THE FUTURE AS WELL. *TR