NHTSA Complaint #11331586 — 2019 SUBARU ASCENT

GOT INTO THE CAR AT HOME IN THE GARAGE AND THE CAR WOULD NOT START DUE TO A DEAD BATTERY. IT WAS FORTUNATE THAT THE BATTERY DIED AT HOME. THIS COULD HAVE BEEN EXTREMELY STRESSFUL IF THIS HAD OCCURRED WHILE WE WERE OUT OF TOWN AND NOT CLOSE TO A SUBARU DEALER. AFTER SUBARU REPLACED THE BATTERY, IT DIED AGAIN ON APRIL 4, 2020, ALSO AT HOME WHILE THE CAR WAS IN THE GARAGE. AT THAT TIME, THE DEALER SIMPLY RECHARGED THE BATTERY AND PERFORMED DEEP DIAGNOSTICS WHICH DID NOT INDICATE ANY SYSTEMIC ELECTRICAL ISSUE. I HAVE ATTACHED A LOG OF ISSUES WHICH POINT TO OTHER ELECTRICAL SYSTEM ISSUES THAT SUBARU HAS ACKNOWLEDGED ARE KNOWN ISSUES BUT SUBARU HAS NOT OR WILL NOT FIX THE ROOT ELECTRICAL CAUSES OF THESE ISSUES VIA A RECALL. THIS BATTERY ISSUE HAS BEEN DOCUMENTED ON OTHER SUBARU MODELS IN PRIOR YEARS. PLEASE BE AWARE THAT THE FILE I HAVE ATTACHED IS A LOG OF ALL PROBLEMS I HAVE HAD WITH THE CAR SINCE PURCHASING IT. MOST OF THEM ARE RELATED TO THE ELECTRICAL SYSTEM (OF WHICH THE BATTERY IS PART OF) SO FOCUS ON THOSE TOO IF APPROPRIATE.