NHTSA Complaint #11331421 — 2014 NISSAN QUEST

TL* THE CONTACT OWNS A 2014 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE HESITATED, JERKED, AND FAILED TO PROPERLY SHIFT GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC RETRIEVED AN UNKNOWN FAULT CODE PERTAINING TO THE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT CALLED ROUNTREE MOORE NISSAN (4262 US-90, LAKE CITY, FL 32055, (386) 752-5050) AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. THE VIN WAS NOT AVAILABLE.