NHTSA Complaint #11331239 — 2013 TESLA MODEL S

MY TOUCHSCREEN MEDIA CONTROL UNIT (MCU) COMPLETELY FAILED. THIS HAS RESULTED IN NO BACKUP CAMERA, NO TURN SIGNALS, NO ABILITY CONTROL AC, THE SEATS DO NOT MOVE TO PREVIOUS POSITIONS, AND WORST OF ALL, THE CAR CANNOT BE CHARGED. I LIVE ABOUT 350 MILES AWAY FROM THE CLOSEST SERVICE CENTER SO I CAN'T EVEN ATTEMPT TO DRIVE THERE BECAUSE IT WOULD REQUIRE CHARGING ALONG THE WAY. THE CAR WAS PERFECTLY FINE ASIDE FROM BEING VERY SLOW TO TURN ON EVERY DAY. YESTERDAY MORNING ON GOING TO WORK 6/26/20 I FOUND THE MCU TO BE BLACK AND UNABLE TO BE TURNED ON WITH ANY REBOOTS. I CALLED TESLA SERVICE, AND THEY ARE SENDING A MOBILE RANGER TECHNICIAN BUT THEY TELL ME THE CAR WILL NEED TO BE LOADED ON A FLATBED TO BE SERVICED IN DALLAS. THIS APPEARS TO BE ANOTHER EMMC MEMORY FAILURE ON THE EARLY TESLA NVIDIA MCU SYSTEM. IT MAKES THE CAR UNSAFE TO DRIVE WITH NO TURN SIGNALS , AC, OR REAR BACKUP CAMERA. *TR