NHTSA Complaint #11331197 — 2015 DODGE DURANGO

WHILE DRIVING THE VEHICLE RANDOMLY STALLED/DIED, THOUGH THE INSTRUMENT CLUSTER/ELECTRONICS STAYED ON. I TRIED TO START THE VEHICLE, BUT THE ENGINE WOULDN'T TURN OVER. THE INSTRUMENT CLUSTER CYCLED THROUGH RANDOM ERROR MESSAGES "VEHICLE PHONE REQUIRES SERVICE, SERVICE AIRBAG SYSTEM, OIL PRESSURE LOW, SERVICE ELECTRONIC THROTTLE CONTROL". DODGE DEALERSHIP SAID THEY COULDN'T REPLICATE THE ISSUE, AND SENT ME HOME. ON 4/4/2020, AND 6/626/2020 THE ENGINE WOULDN'T TURN OVER DESPITE THE INSTRUMENT CLUSTER TURNING ON. ON 4/15/2020 THE DEALERSHIP SAID THE BATTERY WAS DEFECTIVE AND CHARGED ME TO REPLACE IT, BUT THE ISSUE IS STILL NOT RESOLVED. ON 5/1/2020 THE TRUNK RANDOMLY OPENED WHILE THE VEHICLE WAS OFF AND IN MY DRIVEWAY, IT WAS RAINING. ON 5/27/2020, WHILE DRIVING IN A STORM, THE INSTRUMENT CLUSTER SAID "SERVICE ELECTRONIC BRAKES, BRAKE FLUID LOW" AND THE PARKING BRAKE LIGHT KEPT COMING ON AND OFF. THE ERRORS NEVER SHOWED UP AGAIN AFTER THE VEHICLE DRIED OFF. ON 6/26/2020, A DAY AFTER A THUNDERSTORM, THE ENGINE WOULDN'T TURN OVER EVEN THOUGH THE INSTRUMENT CLUSTER CAME ON. THE IGNITION WAS STUCK IN "RUN", AND THE P/R/N/D LIGHTS WERE ALL ON, AND THE INSTRUMENT CLUSTER SAID "SERVICE TRANSMISSION CONTINUE IN D DO NOT SHIFT OR TURN ENGINE OFF"; BUT THE ENGINE WAS OFF. I HAD TO DISCONNECT THE BATTERY TO TURN THE VEHICLE ELECTRONICS OFF. *** EVERY SINGLE TIME THE VEHICLE HAS DIED WHILE DRIVING OR FAILED TO START WHILE PARKED, I HAVE GOTTEN A U0100 ENGINE CODE SAN ANTONIO DODGE CHRYSLER JEEP HAS FAILED TO DIAGNOSE OR FIX THE ISSUE, AND DODGE CORPORATE HAS FAILED TO PROVIDE ANY RESOLUTION EXCEPT TO TELL ME TO TAKE IT TO A DIFFERENT DEALERSHIP. DODGE CASE/REFERENCE NUMBER IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR