NHTSA Complaint #11331157 — 2013 TESLA MODEL S

YOU HAVE A CURRENT INVESTIGATION REGARDING THE TOUCHSCREEN. I WOULD LIKE TO ADD MY COMPLAINT TO YOUR FILE. BECAUSE OF THE TOUCHSCREEN FAILURE, I HAVE HAD THE CAR TOWED 3 TIMES. "TOUCHSCREEN UNRESPONSIVE". WITHOUT THE TOUCHSCREEN, YOU CAN DO VERY LITTLE WITH THE CAR. ON OR ABOUT 2015 I HAD COMPLAINED TO THE SERVICE DEPT. THAT I THOUGHT I HAD A CRACKED SCREEN. THE COST OF REPAIR WAS NOT UNDER WARRANTY..OK, I THOUGHT I COULD LIVE WITH A COSMETIC PROBLEM BUT IT WAS NOT COSMETIC. OVER THE PAST 2 WEEKS, WHEN I PLACE MY HAND IN THE SMALL STORAGE AREA BELOW THE SCREEN, I FOUND A VERY STICKY LIQUID ON MY HAND. IT WAS FLUID LEAKING FROM THE SCREEN WHICH I WAS TOLD NOT TO TOUCH BECAUSE THAT LIQUID IS CONSIDERED A CARCINOGEN. I AM UNABLE TO USE THIS CAR FOR FEAR I WILL BE STUCK FAR AWAY FROM HOME AND REQUIRE ANOTHER TOW. I VISITED THE SERVICE DEPARTMENT IN DEDHAM, MA AND THEY WERE UNSURE WHICH SCREEN MATCHES MY VEHICLE. THE ESTIMATED COST FOR THE SCREEN AND THE MCU WOULD BE APPROX. $2600 INCL LABOR. NO ONE WAS AVAILABLE TO OFFER ME A DEFINITIVE COST. I WAS TOLD THE WARRANTY FOR THE REPLACEMENT WOULD BE 1 YEAR. PERHAPS WITHIN 2 YEARS I WILL AGAIN HAVE TO SPEND ANOTHER 2600 FOR LIQUID LEAKING FROM THE SCREEN. PLEASE HOLD TESLA ACCOUNTABLE. I'M HOPING THAT IF THE RECALL IS SUCCESSFUL, I WILL BE REIMBURSED FOR THE MONEY SPENT. THERE SHOULD HAVE BEEN A RECALL FOR THE HEADLIGHTS. TAKING ANY TURNS AT NIGHT WAS A DANGER. THEY NEW IT WAS A PROBLEM BECAUSE LATER MODELS DIDN'T HAVE THIS PROBLEM. BECAUSE THE TOUCHSCREEN IS NOT FUNCTIONING, THE PICTURE I AM ABLE TO PROVIDE MAY NOT BE OF MUCH HELP. THE PICTURES ARE FROM THE LEFT AND RIGHT OF THE SCREEN. SCREEN NOT WORKING MAY HAVE TO REQUIRE THE 4TH TOW. THIS CAR IS DANGEROUS. *TR