NHTSA Complaint #11331156 — 2013 KIA OPTIMA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11331156
Vehicle	2013 KIA OPTIMA
Component	ENGINE
Date of Incident	June 1, 2020
Date Filed	June 26, 2020
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

ABOUT 3 WEEKS AGO MY 2013 KIA OPTIMA STARTED SMOKING REALLY BAD. CONTACTED KIA THROUGH THERE WEB SITE TO FILE A CLAIM FOR A RECALL ON THE LONG ENGINE BLOCK THAT CAUSES PISTON RINGS TO FAIL. I CONTACTED KIA TWICE THROUGH THERE WEB SITE. WITH NO RESPONSE. I THEN CALLED A DEALER AND THEY TOLD ME I WOULD HAVE TO PAY THE COST FOR TOWING MY VEHICLE TO THEM FOR REPAIR. I THEN CALLED KIA AND THEY ALSO TOLD ME THAT I WOULD HAVE TO PAY THE COST. MY VEHICLE IS NOT OPERATIONAL BECAUSE OF MANUFACTURING MISTAKE. I AM UNDER THE UNDERSTANDING THAT KIA IS TO COVER ALL COST TO FIX ANY RECALLS, BUT THEY ARE TELLING ME I HAVE TO COVER PART OF THE COST. THE CLOSETS KIA DEALER IS 140 MOLES AWAY THEY CLOSED THE ONE THAT I BOUGHT MY KIA FROM. *TR

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