NHTSA Complaint #11330916 — 2011 MAZDA CX-7

TOOK MY CAR TO GET A ALIGNMENT DUE TO THE SHAKING OF THE WHEEL WHEN COMING TO A STOP, WHEN TAKING MY CAR TO BE LOOK AT, I WAS ADVISED THAT THE CONTROL ARM OF MY CAR WAS BAD, IN WHICH I WASN'T AWARE OF. ON MAY 1ST I HAD THE CONTROL ARM REPLACED. NOW I RECEIVED LETTERS AN CALLS ABOUT THE AIRBAG RECALL. ON JUNE 15TH TOOK MY CAR TO JAKE SWEENEY MAZDA AFTER RECEIVING A CALL ABOUT THE RECALL. WHILE IN THE WAITING ROOM WAITING FOR THE AIRBAG TO BE REPAIRED, THE SERVICE PERSON [XXX] CAME BACK OUT AND TOLD ME THAT I HAD ANOTHER RECALL FOR THE LOWER CONTROL ARM OF THE CAR, IN WHICH I JUST HAD REPAIRED ON MAY 1ST, UNAWARE OF THE RECALL, WHICH I FOUND OUT ON JUNE 15TH. AFTER EXPLAINING TO THEM WHAT HAD HAPPENED, HE TOLD ME THAT HE NEEDED TO STILL FIX WHAT HAD ALREADY BEEN DONE, WITH THE UPDATED PARTS. ON JUNE 16TH, I SUBMITTED MY REIMBURSEMENT REQUEST ON JUNE 18TH I RECEIVED AN E-MAIL BACK STATING THAT ALL REPAIRS DONE BY THIRD PARTY WOULD BE MY RESPONSIBILITY. I TRIED CALLING AND SPEAKING WITH AN SUPERVISOR, WHO STILL ADVISED ME THAT IT WAS MY RESPONSIBILITY. SO I EXPLAINED TO THEM THAT IT IS MY RESPONSIBILITY TO KNOW WHEN THEIR PARTS ARE RECALLED WITHOUT RECEIVING LETTERS ARE CALLS ABOUT IT. I PAID $855.80 TO GET THE LOWER CONTROL ARMS REPAIRED. I PROVIDED THEM WITH THE COPY OF MY BANK ACCOUNT, ALONG WITH THE RECEIPT COPY OF THE THIRD PARTY VENDOR WHO FIXED THE REPAIRS. I WOULD LIKE TO BE REIMBURSED FOR MY $855.80. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR