NHTSA Complaint #11330256 — 2019 SUBARU ASCENT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11330256
Vehicle	2019 SUBARU ASCENT
Component	ELECTRICAL SYSTEM
Date of Incident	April 13, 2019
Date Filed	June 23, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

AFTER 4 MONTHS OF OWNERSHIP, IN APRIL 19 THE BATTERY DIED WHILE AT A CAMPING TRIP. FELLOW CAMPERS TRIED TO BOOST THE BATTERY TO NO AVAIL. I HAD LIMITED CELL SUPPORT. ROAD SIDE ASSISTANCE CAME AND TOWED THE ASCENT TO THE DEALERSHIP. THEY FOUND HIGH CURRENT DRAWN FROM THE AWD SYSTEM BUT SAID THAT BESIDE A COMPLETELY DEAD BATTERY EVERYTHING WAS NORMAL. THEY PROVIDE THE SAME BATTERY TYPE. IN MARCH 2020 THE CAR WOULDN'T START. CONTACTED SUBARU ROADSIDE ASSISTANCE, JUMPED THE CAR. IN JUNE 2020 WHITE GETTING READY FOR A CAMPING TRIP, AFTER PACKING THE CAR, WHICH INVOLVE LEAVING THE REAR HATCH OPEN AND DOOR CONSTANTLY OPENS AND CLOSED THE CAR WOULDN'T START. USING A PORTABLE BACKUP BATTERY I WAS ABLE TO JUMP THE CAR AND GO ON MY TRIP. WHILE CAMPING I KEPT THE ENGINE RUNNING WHILE I WAS UNLOADING THE CAR. DID HE SAME WHEN I LOADED THE CAR BACK. *TR

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