NHTSA Complaint #11330065 — 2019 SUBARU ASCENT

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11330065
Vehicle	2019 SUBARU ASCENT
Component	VISIBILITY/WIPER
Date of Incident	September 28, 2019
Date Filed	June 22, 2020
Mileage	3,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WE HAD A ROCK HIT OUR DASHBOARD WHILE WE WERE PULLING COMING OFF AN ON-RAMP ONTO AN INTERSTATE AND RESULTED IN A SMALL CHIP. WITHIN AN HOUR OF DRIVING IT AFTER THE CHIP A CRACK RESULTED OUTWARD TO THE DRIVER SIDE OF THE WINDOW TO THE FRAME AND DOWN TOWARDS THE HOOD TO THE FRAME. THIS QUICKLY IMPAIRED OUR VISION AND MADE IT DIFFICULT TO DRIVE. THE WINDSHIELD WAS NOT REPAIRABLE AND WE SPENT ABOUT $950 OUT OF POCKET TO REPAIR THE WINDSHIELD AS IT HAD TO BE ORDERED THROUGH THE DEALERSHIP. ON A SIDE NOTE AFTER THE REPAIR THE RAIN SENSE WINDSHIELD WIPERS STOPPED WORKING AFTER THE WINDSHIELD REPAIR AND NEITHER THE GLASS SHOP THAT DID THE WINDSHIELD REPLACEMENT NOR THE DEALERSHIP UNDER WARRANTY WOULD TAKE OWNERSHIP OF THIS ISSUE AND WOULD NOT FIX THE DEFECTIVE ITEM. *TR

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