NHTSA Complaint #11329353 — 2020 LAND ROVER RANGE ROVER VELAR

THE LAND ROVER VELAR WAS PURCHASE ON JANUARY 25, 2020 FROM STEVENS CREEK JAGUAR LAND OVER OF SAN JOSE, CA. WHEN IT REACHED 1600 MILES, I FOUND THAT THE VEHICLE HAD THE OIL LEAKAGE PHENOMENON. THERE IS A LOT OF OIL AT THE BOTTOM OF THE VEHICLE. I SUSPECTED THAT THERE WAS A LEAKAGE PROBLEM WHEN THE VEHICLE WAS PURCHASED. I CONTACTED THE DEALER REPAIR SERVICE ON MARCH 18, 2020 AND SEND THE VEHICLE BACK. ON APRIL 1, 2020, I WAS NOTIFIED THAT THE REPAIR WAS COMPLETED. THEY TEST DROVE IT FOR 40 MILES. ON APRIL 3, THE VEHICLE WAS AT 1,745 MILES. I LAID DOWN UNDERNEATH TO EXAMINE THE BOTTOM OF MY VEHICLE AGAIN TO EXAMINE. THE OIL WAS STILL LEAKING EVEN MORE SERIOUS THAN BEFORE THE PREVIOUS REPAIR. ON APRIL 21, 2020, THE REPAIR WAS COMPLETED. ON APRIL 23, THERE WAS STILL OIL AT THE BOTTOM OF THE VEHICLE. THE MAINTENANCE STAFF STATED THAT THERE WAS RESIDUAL OIL AT THE BOTTOM OF THE CAR. SO HE CLEANED IT UP AND ADVISED US TO DRIVE IT MORE THAN 400 MILES FOR THE RESIDUAL OIL TO BE DISAPPEARED. ON MAY 19, 2020. I CAME TO THE REPAIR SERVICES OF DEALERSHIP FOR THE FOURTH TIME. THE VEHICLE WAS AT 2,648 MILES. REPAIR STAFF WAS NOT SURE WHETHER THERE WAS A LEAK. HE LET US LEFT THE VEHICLE AT THE DEALERSHIP SERVICE DEPARTMENT FOR MORE INSPECTION. AND NO LOANER'S VEHICLE WAS PROVIDED. WHICH MAKE US VERY INCONVENIENT. ON JUNE 4, I WENT TO THE DEALERSHIP AGAIN. THEY LEND ME A JAGUAR TO USE. BUT MY VELAR WAS STILL IN THE SERVICE UNTIL CURRENT. *TR