NHTSA Complaint #11329230 — 2018 THOR MOTOR COACH TUSCANY

FLOORS IN THE UNDERSIDE PASS-THROUGH STORAGE COMPARTMENTS AND COMPARTMENTS HOLDING THE WATER TANKS IS COMPOSED OF A VERY THIN LAYER OF PLYWOOD SANDWICHED BETWEEN TWO LAYERS OF VERY THIN ALUMINUM. THIS MATERIAL IS NOT WATERPROOF AND HAS DELAMINATED, CAUSING THE FLOORING TO LOSE ITS RIGIDITY. THIS AREA IS NORMALLY USED TO STORE ITEMS LIKE GRILLS, CHAIRS, CARPETS AND OTHER NECESSARY ITEMS WHILE TRAVELING. IT IS ALSO THE ONLY FLOORING UNDER THE WATER TANKS. AS THE FLOORING WEAKENS AND FAILS, THESE ITEMS COULD POSSIBLY FALL THROUGH ONTO THE HIGHWAY, CAUSING HAZARDOUS CONDITIONS FOR THE COACH AND OTHER VEHICLES TRAVELING ON THE HIGHWAY. IN TALKING WITH THE PREVIOUS OWNER, HE STATED THAT HE DISCOVERED THIS SAFETY ISSUE JUST A MONTH OR SO AFTER PURCHASING THE COACH. THOR HAD REFUSED TO REPLACE THE FLOORING. AFTER NUMEROUS REQUESTS FOR REPAIRS, HE HAD RETURNED THE RV TO CAMPING WORLD FOR FAILURE OF BAY FLOORING (AMONG OTHER ISSUES). WE WERE NOT INFORMED OF THIS ISSUE WHEN WE PURCHASED THE COACH BUT DISCOVERED IT AFTER PURCHASING IT. DURING THE REPAIRS, OUR TECHNICIAN DISCOVERED EVIDENCE OF PREVIOUS ATTEMPTED REPAIRS TO OTHER COMPARTMENTS. HE ALSO NOTED THAT THE FLOORING BENEATH THE HOT WATER BAY IS ALREADY SHOWING EVIDENCE OF DELAMINATION. *TR