NHTSA Complaint #11329229 — 2016 GMC YUKON

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11329229
Vehicle	2016 GMC YUKON
Component	POWER TRAIN
Date of Incident	June 2, 2020
Date Filed	June 16, 2020
Mileage	121,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

VEHICLE HAVING ISSUES WITH JERKING AND ACCELERATION WHILE IN MOTION HAPPENED TO VEHICLE IN ALL SETTINS HIGHWAY STREET HILLS FLAT SURFACE ROADS AND TURNING. TOOK VEHICLE TO BE SERVICED NOTIFIED BY GMC DEALER THAT TORQUE CONVERTER CRUMBLING INSIDE OF 2016-2017 YUKON RECOMMENDED TO REPLACE TRANSMISSION DUE TO CRUMBLING AND ISSUES CAUSED BY CRUMBLING . CRUMBLING NOT FROM ACCIDENT OR WEAR OR TEAR IN VEHICLE OPERATIONS IT APPEARS TO BE A DESIGN FLAW/MANUFACTURER DEFECT. GMC WILL NOT ACKNOWLEDGE ISSUE OR FAILURE. ONLINE RESEARCHED PROVIDED SHOWS MULTIPLE FAILURES OF THIS ISSUE TORQUE CONVERTER REPLACEMENT PART $500 NEW TRANSMISSION REPLACEMENT IS $5634.00 CONTACTED GMC HEADQUARTERS, CUSTOMER SERVICE AN DEALERSHIP WITH NO RESOLUTION. DEALERSHIP REFUSES TO PROVIDE DOCUMENTS UNTIL I PAY FOR REPAIRS.ORIGINAL ESTIMATE COST OF $5634.00 NOW ESCALATED TO 6300.00 FOR A REPLACEMENT PART THAT COST APPROX $500. UNETHICAL, PREDATORY, UNFAIR. *TR

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