NHTSA Complaint #11329035 — 2012 FORD FOCUS

THE ELECTRIC POWER ASSIST STEERING STOPPED WORKING SUDDENLY WHILE DRIVING. MY VEHICLE ONLY HAS 49K MILES. IT DID THIS MANY TIMES IN THE PAST. THE ADVICE I GOT FROM THE DEALER WAS TO TURN THE VEHICLE OFF AND RESTART. THAT WORKED IN THE PAST, BUT THIS TIME THERE IS A WARNING MESSAGE ON THE DASH. I CALLED THE DEALER AND FOLLOWED UP WITH THEIR OFFER TO LOAD NEW SOFTWARE. THEY TOLD ME TO BRING IT IN. I DID. I ALSO RESEARCHED THE TOPIC AND SEE THAT FORD RECALLED OTHER MAKES FOR THIS PROBLEM. THE DEALER SAID THE WHOLE STEERING RACK AND PINION HAS TO BE REPLACED, BUT IT IS JUST THE ELECTRIC MOTOR THAT IS BAD, JUST LIKE THE RECALL. THIS IS TOTALLY UNSAFE TO DRIVE. I HAVE COMPLAINED TO THE DEALER MANY TIMES, BUT THEY NEVER HELPED. *TR