NHTSA Complaint #11328813 — 2019 HONDA PILOT

THIS ISSUE HAS HAPPENED SEVERAL TIMES SINCE BUYING THE PILOT IN 2019. WHILE DRIVING THE CAR, THE INFOTAINMENT SYSTEM FREEZES UP AND STOPS WORKING. THE USE OF THE BACKUP CAMERA, RADIO, GPS, AND ANY OF THE FEATURES ON THE SCREEN ARE NOT USABLE. WE NOTICE THIS HAPPENS A LOT WHEN WE TAKE FAMILY TRIPS. THE ONLY THING DIFFERENT WE DO ON TRIPS IS PACK THE CAR OPENING AND CLOSING THE TRUNK AND DOORS. TO GET THE SYSTEM TO WORK AGAIN YOU HAVE TO TAKE PARTS OFF TO GET TO THE CARS MAIN BATTERY AND DISCONNECT THE NEGATIVE TO RESTART THE SYSTEM. WHEN THE INFOTAINMENT SYSTEM FREEZES YOU HEAR A LOUD SCREECHING NOISE OVER THE SPEAKERS LIKE THE ELECTRONICS ARE SHORTING OUT. IS THIS COMMON WITH THE 2019 HONDA PILOT? STOPING ON TRIPS TO REMOVE CAR PARTS TO GET TO THE BATTERY IS FRUSTRATING. I'M WORRIED IF THIS COULD LEAD TO A CAR FIRE WHILE MY WIFES DRIVING WITH THE KIDS.