NHTSA Complaint #11328693 — 2013 SCION FR-S

TOOK OUR 2013 FRS IN FOR THE J02 RECALL JAN 2019. IT TOOK THEM SEVERAL WEEKS TO COMPLETE. THEN SOON AFTER THAT, THERE WAS A STRONG BURNT RUBBER SMELL FROM THE FRONT. TOOK IT BACK IN TO HAVE THEM LOCATE THE SOURCE. THEY COULDN'T IDENTIFY WHERE IT'S COMING FROM AND TOLD ME THAT IT'S LIKELY SOME RESIDUAL THAT WILL EVENTUALLY BURNED OUT AND THEY RE-ASSURED US NOT TO WORRY. MY SON WAS IN COLLEGE SO DIDN'T DRIVE THE CAR MUCH. THE SMELL WAS DIMINISHING SO THOUGHT IT'S AS THEY TOLD ME. THEN SON GOT A JOB BUT WASN'T DRIVING MORE THAN 20 MILES ONE-WAY DAILY. SMELL STILL LINGERED. THEN THIS PAST MEMORIAL DAY WEEKEND, HE DROVE ~200 MILES NON-STOP WHEN THE ENGINE STALLED IN THE MIDDLE OF THE INTERSTATE HWY. THANK GOODNESS HE WAS ABLE TO PULL OVER TO THE SHOULDER HAD IT TOWED TO CLOSEST TOYOTA DEALERSHIP.. WAS TOLD ENGINE SEIZED UP AND IT WILL COST $14K TO REPLACE IT!. CAR ONLY HAD ABOUT 36K MILES. CALLED DEALERSHIP THAT DID THE RECALL REPAIRS, THEY TOLD ME I NEEDED TO HAVE A FULL DIAGNOSTICS DONE - $2K - THEY THINK IT'S DUE TO LACK OF MAINTENANCE ON OUR PART EVEN THOUGH WE REALLY TOOK CARE OF THE CAR - CHANGING OIL REGULARLY (~6K MILES) CALLED TOYOTA HQ - THEY REQUESTED THE DEALERSHIP CRM TO CALL ME. NO ONE CALLED ME FOR 2 WEEKS. WENT INTO THE DEALERSHIP - INSTEAD OF THE CRM, THEY HAD ME TALKED TO THE SERVICE MGR - WHO TOLD ME I HAD TO HAVE ENGINE DIAGNOSED AGAIN. TOLD THEM IT'S OBVIOUS THAT EITHER THE RECALL DIDN'T FIXED THE PROBLEM OR THEIR REPAIR CAUSED THE PROBLEM. DON'T HAVE $2K JUST FOR DIAGNOSTICS I AM QUITE DISAPPOINTED THAT THE DEALERSHIP CRM DIDN'T WANT TO TALK TO ME ABOUT A PROBLEM THAT COULD HAVE CAUSED MY SON HIS LIFE