NHTSA Complaint #11328544 — 2019 HONDA PILOT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11328544
Vehicle	2019 HONDA PILOT
Component	ELECTRICAL SYSTEM
Date of Incident	May 18, 2020
Date Filed	June 12, 2020
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

OUR 2019 HONDA PILOT HAS BEEN MAKING STATIC LIKE POPCORN POPPING SOUNDS FOR SOME TIME. MY WIFE WENT INTO LABOR AND WE WERE RUSHING TO THE HOSPITAL IN THE POURING RAIN DRIVING ON THE HIGHWAY, AND THE POPPING SOUND STARTED AGAIN AND ALL THE ELECTRONICS SHUT DOWN. I WAS UNABLE TO SEE THE SPEED, NAVIGATION ETC. AND IT FELT QUITE DANGEROUS. WE TOOK THE CAR IN FOR SERVICE AND WE WERE TOLD THAT A RESET HAD BEEN PERFORMED AND ALL THE ELECTRONICS SHOULD FUNCTION NORMALLY. JUST THIS PAST FRIDAY, I WAS DRIVING MY DAUGHTER IN THE CAR AFTER THE ISSUE WAS SUPPOSEDLY FIXED, AND THE POPPING STARTED AGAIN, I ASKED HER TO TAKE OUR HER PHONE TO VIDEO THE SOUNDS, AND MOMENTS LATER SHE GOT A SECOND VIDEO OF ALL THE ELECTRONICS SHUTTING DOWN AGAIN. VERY FRIGHTENING. *TR

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