NHTSA Complaint #11328304 — 2018 NISSAN ALTIMA

TL* THE CONTACT OWNS A 2018 NISSAN ALTIMA. THE CONTACT STATED THAT HIS VEHICLE WAS REAR ENDED WHEN HE WAS STOPPED AT A STOP SIGN. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE FOR BACK PAINS AND FACIAL INJURIES. THE CONTACT WAS UNAWARE OF INJURES TO THE OTHER VEHICLE OCCUPANTS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER HERITAGE NISSAN (1500 VETERANS MEMORIAL HWY NE, ROME, GA 30161 706-291-1981) AND THEY SAID THE DAMAGE WOULD COST OVER $10,000 TO FIX. THEY WELDED THE FRAME BACK TOGETHER EVEN THOUGH THEY SHOULD HAVE TOTALED THE VEHICLE. THEY REPAIRED THE VEHICLE WITH USED PARTS AND THE CONTACT NOTICED THE SUBPAR WORK WHEN HE GOT HIS VEHICLE BACK. THE MANUFACTURER WAS LEFT A MESSAGE TO CALLBACK THE CONTACT BUT NO RETURN CALL HAD OCCURRED. THE VEHICLE PERFORMS POORLY WITH THE REPAIRS BY THE DEALER. THE INSURANCE COMPANY HAD NOT RESPONDED TO THE CONTACT'S ISSUE. THE FAILURE MILEAGE WAS 19,000. *BF THE CONSUMER STATED THE REPAIRS WERE MADE BY THE REPAIR SHOP NOT THE DEALER. *TR