NHTSA Complaint #11328283 — 2019 SUBARU OUTBACK

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11328283
Vehicle	2019 SUBARU OUTBACK
Component	STRUCTURE:BODY
Date of Incident	May 14, 2020
Date Filed	June 11, 2020
Mileage	9,958 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

HAD MY FIRST OIL CHANGE AT 5,000 MILES AND AT 9,600 MY OIL LIGHT CAME ON. WENT HOME AND PUT 1 QUART OF OIL IN VEHICLE AND WAS STILL DOWN LOW. TOOK TO DEALER AND THEY CHANGED OIL AND NOTED I HAD STILL BEEN LOW 1/2 QUART. FILED CASE WITH SUBURU OF AMERICA. NOWIN PROCESS OF OIL CONSUMPTION TEST, BUT, SAW THAT DEALERSHIP OVERFILLED MY OIL SO I HAD THEM DRAIN IT DOWN TO PROPER LEVEL AND HAVE TO START CALCULATION MILEAGE AGAIN FOR TEST. NEXT PROBLEM. PASSENGER FRONT DOOR, FROZE IN WINTER. WATER INSIDE CAR ON FLOOR. WATER TEST DONE AT DEALERSHIP AFTER MAJOR STORM, AND CAR FLOODED INSIDE. DEALER REPLACED GASKET AROUND THE DOOR. OIL ISSUE WAS WHILE DRIVING. WATER ISSUE WAS WHILE STATIONARY. *TR

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