NHTSA Complaint #11328165 — 2013 FORD FUSION

MY VEHICLE HAD THE DOOR LATCH RECALL COMPLETED IN 2015. SINCE THE RECALL WAS COMPLETED I HAVE HAD TO REPLACE THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER DOOR LATCHES. THIS IS A SAFETY CONCERN BECAUSE I FEEL LIKE THE REPLACEMENT PARTS WERE NO BETTER THAN THE ORIGINAL AND FORD WILL NOT DO ANYTHING. THE DOOR WILL NOT LATCH AND CAUSES A SAFETY HAZARD BY NOT LATCHING CLOSED WHILE VEHICLE IS IN MOTION. FORD CUSTOMER SERVICE SAID THEY ARE NOT RESPONSIBLE IF PROBLEM HAPPENS 12 MONTHS AFTER RECALL WORK WAS COMPLETED. ANY REPAIRS HAS TO BE AT MY EXPENSE AND DIAGNOSTIC HAS TO BE PAID BY ME BECAUSE IT IS A LABOR CHARGE. SO I WILL HAVE TO PAY FOR DIAGNOSTIC PLUS TO REPAIR PART BECAUSE OVER 12 MONTHS AGO RECALL REPLACEMENT WAS COMPLETED. REPLACEMENT PARTS ARE DOING THE SAME THING AS ORIGINAL PART WAS. *TR