NHTSA Complaint #11328067 — 2019 SUBARU CROSSTREK

I PURCHASED MY 2019 SUBARU CROSSTREK HYBRID ON 5/31/19. I HAD THE FIRST INCIDENCE OF THE ?ALL THE WARNING LIGHTS COME ON? IN OCTOBER 9, 2019. AS I WAS BETWEEN TOWNS IN RURAL NORTHERN NY, AND 75 MILES FROM HOME THIS WAS SCARY. I PULLED OVER, CHECKED THE OIL AND FLUIDS (ALL WERE OK), AND CALLED THE DEALER. THEY SAID I COULD CONTINUE TO DRIVE THE CAR AND TO BRING IT IN THE NEXT DAY WHEN I GOT HOME. SO I CONTINUED TO MY NEXT DESTINATION AND SHUT OFF THE CAR FOR ABOUT 2 HOURS DURING OUR HAIRCUTS. THEN WHEN I RESTARTED THE CAR THE PROBLEM RECURRED. I DROVE PART WAY HOME THAT WAY AND WE STOPPED AT A RESTAURANT FOR SUPPER. WHEN WE RESUMED OUR TRIP AFTER SUPPER THE WARNING LIGHTS WERE GONE. I TOOK THE CAR TO THE DEALER THE NEXT DAY, OCTOBER 10. THEY COULD FIND NO REASON FOR THE PROBLEM AND IT WAS NOT THEN OCCURRING. SUBSEQUENTLY THE PROBLEM RECURRED ON 12/20, 12/21, AND 12/22/19. AND ON 1/16/20 THE HEADLIGHTS WOULDN?T WORK! ON FEBRUARY 12, 2020 THE PROBLEM RECURRED ON A TRIP OUT OF TOWN. I HAVE VISITED THE DEALER FOUR MORE TIMES FOR THIS PROBLEM ? ON 11/19/19, 12 /12/19, 12/20/19, AND 1/2/20. DURING THAT TIME THE SERVICE MANAGER STATED THAT THERE WERE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON 2019 CROSSTREK HYBRIDS. HE ASKED ME, AND I AGREED, TO BE ONE OF A DOZEN CROSSTREK OWNERS IN THE US TO HAVE MONITORING HARDWARE INSTALLED TO READ THE ELECTRONIC CODES WHICH RESULTED WHEN THE PROBLEM OCCURRED. ON FEBRUARY 12, 2020 THE PROBLEM RECURRED. I CONTACTED THE DEALER TO LET THEM KNOW. ON MAY 7TH 2020, THE PROBLEM RECURRED YET AGAIN. BARSTOW?S SERVICE DEPARTMENT CONTACTED ME TO ARRANGE FOR ANOTHER APPOINTMENT SCHEDULED FOR 6/8/20. THE PURPOSE WAS TO UPDATE THE ELECTRONIC SYSTEM WITH A ?FIX? DERIVED FROM THE STUDY IN WHICH I PARTICIPATED IN DEC 2019-JANUARY 2020. THE NEXT DAY, JUNE 9, I STARTED THE CAR AND THE PROBLEM RECURRED! *TR