NHTSA Complaint #11327970 — 2019 HONDA CIVIC

SEPTEMBER 13 2019 - FRONT SPOILER UNDER THE BUMPER PARTIALLY DETACHED WHILE DRIVING ON I-65 AT ~70 MPH. THIS HAPPENED SUDDENLY AND VIOLENTLY AND NEARLY RESULTED IN AN ACCIDENT WHEN IT HAPPENED DUE TO THE SPOILER IMMEDIATELY DRAGGING THE PAYMENT (I.E. IMPACTING CONTROL OF THE CAR COUPLED WITH STARTLING THE DRIVER). NO PREVIOUS COLLISION OR TRAUMA HAD IMPACTED THE SPOILER PRIOR TO THIS INCIDENT (E.G. IT HAD NOT HIT A PARKING CURB). A PASSENGER CORROBORATED THE FACTS DETAILED BY THE DRIVER. SPOILER WAS REPLACED BY THE DEALERSHIP (HONDA WORLD IN LOUISVILLE, KY) A FEW DAYS LATER. JUNE 6 2020 - THE EXACT SAME INCIDENT OCCURRED WHILE DRIVING ON I-64 AT ~70 MPH, WHICH ALSO NEARLY CAUSED AN ACCIDENT. SIMILAR TO THE 9/13/19 INCIDENT, THERE HAD BEEN NO COLLISION OR TRAUMA IMPACTING THE SPOILER PRIOR THIS SECOND INCIDENT. THIS TIME, THERE WERE TWO EYE WITNESSES (MOTHER & FATHER OF THE DRIVER) IN THE CAR DIRECTLY IN FRONT OF THE CIVIC, AS WELL AS 2 PASSENGERS, ALL OF WHICH CORROBORATED THESE FACTS. WE TIED THE PARTIALLY DETACHED SPOILER TO THE BUMPER SO THAT IT REMAINED DRIVABLE HOME. JUNE 8, 2020 - BROUGHT THE CAR TO THE DEALERSHIP AGAIN AND INFORMED THEM OF THIS SECOND INCIDENT, THAT OCCURRED EXACTLY THE SAME AS THE FIRST BACK IN SEPTEMBER WITHOUT ANY PREVIOUS TRAUMA OCCURRING TO THE PART THAT PARTIALLY DETACHED. INSTEAD OF LISTENING THEY WERE IMMEDIATELY CONFRONTATIONAL, SAYING THERE HAD TO HAVE BEEN A COLLISION (I.E. THEY DIDN'T BELIEVE US). THEY TOLD US TO CALL INSURANCE AND THAT THERE WAS NOTHING THEY COULD DO. FURTHER, THEY MENTIONED THAT WHEN WE CALLED THE 1-800 HONDA CUSTOMER CARE #, THAT HONDA WOULD CALL THEM BACK AND THEY WOULD SAY THERE HAD TO HAVE BEEN A COLLISION (I.E. THEY WOULD TELL HONDA THAT WE WERE LYING). PLEASE ADVISE ON WHO WE SHOULD CONTACT ABOUT THIS POTENTIAL COVER UP OF A SERIOUS SAFETY ISSUE. WE ARE CONCERNED OTHER HONDA CIVIC OWNERS MAY BE IN DANGER. *TR