NHTSA Complaint #11327829 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11327829
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	July 16, 2018
Date Filed	June 8, 2020
Mileage	79,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I OWN A 2011 FORD FUSION HYBRID, IT STARTED MAKING A GRINDING NOISE WHEN TURNING MENTIONED IT TO MY LOCAL FORD DEALER MECHANIC WHO COULDN'T GET IT TO REPLICATE. THAT WAS ON 7/16/18, HE RECOMMENDED AN ALIGNMENT. HAD THAT DONE ON 7/31/18.I WAS NOTIFIED OF AN AIRBAG RECALL, AND WAITING ON PARTS TO HAVE IT SERVICED. THEN AT OIL CHANGE IN AUG 2019 I MENTIONED THAT THE NOISE IS OCCURRING MORE FREQUENTLY WORSE WHEN TURNING LOUDER THE FASTER. HE AGAIN COULDN'T GET IT TO REPLICATE HOWEVER TOLD ME THE POWER STEERING COMPUTER WAS ON A RECALL FOR REPROGRAMMING. ON 10/10/19 I HAD RECALL 15N01 EPAS STEERING EFFORTS REPROGRAM POWER STEERING CONTROL MODULE DONE. AFTER GETTING IT REPROGRAMMED THE NOISES COMPLETELY STOPPED. ITS BEEN LESS THAN A YEAR AND THE NOISE IS BACK AND LOUDER THAN EVER.... BUT WITHOUT DASH LIGHTS ON ITS NOT COVERED BY RECALL! *TR

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