NHTSA Complaint #11327674 — 2008 FORD EDGE

ON JUNE 3, 2020 MY 2008 FORD EDGE EXPERIENCED SUDDEN TRANSMISSION FAILURE WHILE DRIVING ON A BUSY 5 LANE HIGHWAY WHICH COULD HAVE RESULTED IN INJURY OR DEATH. THANKFULLY, MY WIFE WAS ABLE TO GET IT OFF THE ROADWAY. IT WAS THEN TOWED TO A REPAIR SHOP. THERE WERE NO WARNING SIGNS LEADING UP TO THIS TRANSMISSION FAILURE. THE CAR WAS WELL MAINTAINED PRIMARILY THROUGH A FORD DEALERSHIP AND CERTIFIED MECHANICS. THE VEHICLE HAS ONLY 96000 ORIGINAL MILES. AFTER A SHORT INTERNET SEARCH, IT BECAME PAINFULLY OBVIOUS THAT THIS WAS A WELL DOCUMENTED SHORTCOMING OF THE 2008 FORD EDGE. I CONTACTED THE LOCAL FORD DEALERSHIP WHO VERIFIED THAT THEY WERE AWARE OF THIS ISSUE WITH THE 2008 EDGE, "BUT FORD HAS NOT RECALLED IT YET". I THEN CONTACTED FORD MOTOR COMPANY ON JUNE 5TH WHO ALSO ADMITTED THAT THEY WERE AWARE OF SUDDEN TRANSMISSION FAILURE IN THE 2008 EDGE BUT HAVE NOT RECALLED THEM AS OF THIS TIME. THIS IS A SERIOUS, POTENTIALLY LIFE THREATENING MANUFACTURE DEFECT THAT IS BEING IGNORED BY THE FORD MOTOR COMPANY. IT IS ALSO COSTLY TO THE CONSUMER. ESTIMATED COST TO REPAIR THIS THROUGH FORD WITH A REBUILT TRANSMISSION IS OVER $5000. PRIOR TO THIS EPISODE, WE WERE PLEASED WITH THIS VEHICLE. HOWEVER, WE NOW QUESTION THE MORAL DECISION MAKING BY FORD MOTOR COMPANY IN CHOOSING TO IGNORE THIS POTENTIAL LIFE THREATENING MANUFACTURE DEFECT. I SUGGEST THAT THERE BE AN IMMEDIATE RECALL AND REIMBURSEMENT TO CUSTOMERS FOR TRANSMISSION FAILURE IN THE 2008 FORD EDGE.