NHTSA Complaint #11327366 — 2015 TOYOTA CAMRY

GOOD MORNING, I AM EMAILING TO ASK ABOUT A PROBLEM I HAVE BEEN HAVING WITH MY 2015 CAMRY HYBRID SE. FOR OVER A YEAR NOW, I HAVE BEEN HEARING THIS FRUSTRATING CLUNKING NOISE EVERY TIME I GO OVER A SLIGHT BUMP OR EVEN JUST WHEN MAKING A TURN. THE NOISE SOUNDS LIKE IT IS COMING FROM THE ROOF AND AT THIS POINT IS UNBEARABLE. MY CAR STARTED HAVING THIS PROBLEM A LITTLE AFTER 100K MILES. AFTER TALKING WITH MY FRIEND WHO ALSO IS AN AVID TOYOTA CAMRY BUYER, HE EXPLAINED EXPERIENCING THE SAME ISSUES WITH BOTH HIS 2015 CAMRY, AND MOST RECENTLY WITH HIS 2018 CAMRY. HE SAID HE WAS ABLE TO GET BOTH VEHICLE'S ROOF ISSUE FIXED AT NO COST AND THAT THE CLUNKING NOISE WAS ELIMINATED. IS THIS A RECALL ISSUE ? I HAVE READ MULTIPLE BLOGS WITH CAMRY DRIVERS DESCRIBING THE SAME ISSUE. I WOULD LIKE TO GET THIS PROBLEM ADDRESSED AND FIXED. IT HAS GOT TO BE A MANUFACTURER ISSUE. I AM ALSO AWARE THAT MY VEHICLE IS OVER WARRANTY. INITIALLY, I THOUGHT THIS WOULD BE A MINOR FIX BUT WAS SHOCKED WHEN MY DEALER TOLD ME THE ESTIMATE TO FIX THE PROBLEM WAS ALMOST $3,000. HOW IS THAT EVEN FAIR? I WOULD LIKE TO DO WHAT MY FRIEND DID AND GET THIS ISSUE ADDRESSED AT NO COST SINCE THIS IS NOT AN ISSUE THAT I CAUSED. WHEN RETURNING TO MY DEALER AND EXPLAINING THAT MY FRIEND GOT THIS SAME ISSUE FIXED AT $0 COST, THEY TOLD ME THEY CANNOT FIX MY CAR. DRIVING THE VEHICLE HAS BECOME UNBEARABLE AS THE 'CLUNKING NOISE' OCCURS CONSTANTLY. I HOPE TO FIGURE OUT A WAY TO GET THIS ISSUE ADDRESSED. I JUST CAN'T AFFORD TO PAY 3,000 TO GET THIS FIXED AND FEEL IT IS UNJUST TO EXPECT ANY 2015 MODEL OWNER TO DO SO. ESPECIALLY, GIVEN THE CURRENT TIMES IN THE MIDDLE OF A PANDEMIC NONETHELESS.. I HOPE TO HEAR FROM YOU GUYS SOON. BEST, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR