NHTSA Complaint #11327332 — 2006 LEXUS GS

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11327332
Vehicle	2006 LEXUS GS
Component	VISIBILITY/WIPER
Date of Incident	June 4, 2020
Date Filed	June 4, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE BACKING ON THE GLASS OF THE REAR-VIEW MIRROR HAS DISINTEGRATED ENCUMBERING VISIBILITY AND DIMINISHING THE MIRROR'S PURPOSE AND FUNCTION. LEXUS HAS A FIX FOR THIS PROBLEM BY REPLACING THE GLASS BUT THE DEALERS ARE NOT MAKING IT AVAILABLE. INSTEAD, THE DEALERS ARE FORCING US TO PURCHASE A NEW MIRROR AT A COST OF $1400 PLUS TAX AND THE COST OF INSTALLATION. MIRRORS ARE A BASIC COMPONENT OF ALL VEHICLES AND PROPER VISIBILITY WHILE DRIVING IS A MUST. I DON'T THINK IT IS UNREASONABLE TO BELIEVE THAT THE MIRRORS SHOULD LAST THE ENTIRE LIFE OF THE VEHICLE, ESPECIALLY ON A LUXURY VEHICLE. LEXUS SHOULD BE REPLACING THE GLASS AT NO COST. *TR

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