NHTSA Complaint #11326916 — 2014 RAM 3500

TURBO ACTUATOR FAILED LEAVING US STRANDED WHILE ON VACATION. VEHICLE WOULD NOT RESTART ONCE POWER WAS LOST AND WE HAD TO STOP ON SIDE OF ROAD AND WAIT UNTIL THE ENGINE WOULD START. WE HAD BEEN TAKING THE VEHICLE TO A RAM DEALERSHIP TO TROUBLE SHOOT FROM THE BEGINNING BUT THE PROBLEM CONTINUED TO ACCELERATE OVER A PERIOD OF TIME FINALLY ENDING WITH THE ACTUATOR HAVING TO BE REPLACED. THIS ENGINE SHOULD BE LASTING BUT FAILED AT 109,082 MILES. THE PROBLEM WITH ACTUATOR FAILED US WAY TOO SOON FOR A RAM CUMMINS DIESEL WHICH SHOULD GET AT LEAST 300,000 MILES DURABLE WEAR. THIS VEHICLE HAS NEVER BEEN ABUSED IN ANY WAY AND HAS ALWAYS BEEN PROPERLY SERVICED AT AN AUTHORIZED RAM DEALERSHIP. WE CAME HOME FROM VACATION AND TOOK TRUCK TO DEALERSHIP BECAUSE OF DANDER OF LOSING POWER. WE HAD TO TRAVEL THREE HOURS IN ORDER TO GET HOME FROM VACATION. THEN DO WITHOUT VEHICLE IN ORDER TO HAVE REPAIRED. THE AUTHORIZED DEALER SERVICE DEPARTMENT HAS ALWAYS BEEN EXCELLENT, WE HAVE ABSOLUTELY NO COMPLAINT AGAINST THEIR SERVICE. I ACTUALLY SAW SEVERAL ACTUATORS WAITING TO BE RETURNED TO RAM BECAUSE THEY HAD BEEN REPLACED. I ASKED WHAT THEY WERE AND I WAS TOLD ACTUATORS THAT HAD BEEN REPLACED WAITING TO BE RETURNED UNDER WARRANTY! WHEN THIS HAPPENED TO US I WAS TOLD 2014 VEHICLES HAD NOT BEEN WARRANTED BY RAM. THE VERY FACT THAT THE ACTUATORS WERE FAILING SPEAKS VOLUMES TO ME BECAUSE OBVIOUSLY THERE IS A PROBLEM WITH THE PART. AFTER WAITING ONE YEAR FOR RAM TO ADDRESS THIS PROBLEM IT IS OBVIOUS IT IS BEING IGNORED ON 2014 TRUCKS WHICH HAVE BEEN SOLD FOR POWER AND DURABILITY. IF ONE ACTUATOR GOES BAD THERE IS A RESPONSIBILITY BY RAM TO BACK THEIR PRODUCT. THE CUSTOMER HONORABLY PURCHASED THIS VEHICLE WITH FORETHOUGHT OF ENDURANCE SIMPLY BECAUSE OF THE PACKAGE PROVIDED SUITED FOR THE NEED OF PURCHASE. BY THE WAY, THIS IS THE FIRST RAM PURCHASED BY ME!!! WHAT DO YOU THINK???? *TR