NHTSA Complaint #11326766 — 2020 LEXUS NX300

TL* THE CONTACT OWNS A 2020 LEXUS NX300. THE CONTACT STATED THAT AT 2:45 AM THERE WAS A LOAD SOUND COMING FROM THE DRIVEWAY WHERE THE VEHICLE WAS PARKED. THE CONTACT THEN DISCOVERED HER VEHICLE WAS ON FIRE NEAR THE FRONT OF THE HOOD. THE TIRE EXPLODED ALONG WITH THE WINDSHIELD FRACTURING. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT DRIVEN SINCE WEDNESDAY FROM THE INCIDENT DATE ON SATURDAY. THE CONTACT STATED THE FIRE WAS EXTINGUISH BY THE FIRE DEPARTMENT, AND A FIRE DEPARTMENT REPORT WAS FILED. THE INSURANCE COMPANY INSPECTED THE VEHICLE AND STATED THE CAUSE OF THE FIRE WAS UNDETERMINED. THE CONTACT MENTIONED THAT ONLY THE FRAME OF THE VEHICLE REMAINED AFTER THE FIRE WAS EXTINGUISHED. THE CONTACT STATED THE VEHICLE WOULD BE TOWED TO A SALVAGE YARD WHERE AN INVESTIGATOR WAS TO DETERMINE WHAT CAUSED THE FIRE BUT AS OF YET THE VEHICLE WAS NOT DEEMED A TOTAL LOSS. THE CONTACT STATED AN UNKNOWN LOCAL DEALER WAS CONTACTED AND INFORMED CONTACT THERE WAS NO RECALLS ON VEHICLE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500.