NHTSA Complaint #11326631 — 2018 HONDA GL1800

I AM WRITING YOU REGARDING MY NEW 2018 HONDA GOLDWING TOUR. THE TURN SIGNAL CANCELLATION SYSTEM DOESN'T WORK. IT ONLY WORKS AS A LANE CHANGING PROGRAM, WHICH MAKES IT EXTREMELY UNSAFE. IN THEIR CURRENT IMPLEMENTATION THEY ARE UNPREDICTABLE AND THEY SIMPLY TURN OFF FAR TOO SOON. I OFTEN FIND THAT I HAVE TO TURN THEM BACK ON BEFORE I COMPLETE MY TURN. THAT IS OF COURSE VERY HARD TO KEEP TRACK OF AS YOU ARE SLOWING DOWN, DOWN SHIFTING, WATCHING TRAFFIC AND PLANNING YOUR TURN. IT HAS GOTTEN TO THE POINT WHERE I NO LONGER USE THIS FEATURE AS IT IS SAFETY HAZARD. PEOPLE AROUND YOU THINK YOU HAVE CHANGED YOUR MIND AND THAT YOU ARE NOT GOING TO TURN FOR EXAMPLE. THIS CONCERN IS BEING ECHOED THROUGHOUT THE GOLDWING COMMUNITY. ANY OF THE ONLINE MESSAGE BOARDS OR FACEBOOK GROUPS HAVE MANY RIDERS SAYING THE EXACT SAME THING ABOUT THIS SYSTEM. IT IS EVEN MENTIONED IN MANY REVIEWS OF THE BIKE, FOR EXAMPLE: HONDA SAYS IT WAS BUILT THAT WAY AND ITS NORMAL TO TURN OFF EARLY... THIS DOESN'T MAKE ANY SENSE PLUS THEY OFFER AN OPTION IN THE SOFTWARE TO CONVERT IT TO MANUAL WHICH MEANS THEY KNEW THEY HAD A PROBLEM. WHO ELSE OFFERS AN OPTION TO TURN OFF THE AUTO CANCELLATION. WHAT OTHER TURN SIGNAL SYSTEM NEEDS TO BE CLICKED ON NUMEROUS TIMES BEFORE APPROACHING AN INTERSECTION YOU WANT TO TURN AT? IT STAYS ON FOR APPROXIMATELY 7 SECONDS THEN TURNS ITSELF OFF, WHICH ONLY GOOD FOR A QUICK LANE CHANGE. THIS IS OCCURRING ON EVERY BIKE FROM AT LEAST 2018 ON ACCORDING TO THE DEALER AND MY FRIENDS WHO HAVE THE SAME BIKE. THE GOLDWING FORUMS ARE FULL OF PEOPLE COMPLAINING ABOUT THIS ISSUE. HONDA NEEDS TO FIX IT OR STOP ADVERTISING THAT IT HAS AUTO TURN CANCELLATION. WHEN IT IS ACTUALLY A LANE CHANGE ONLY SWITCH. BIKE IS 2018 NEW GOLDWING WITH ONLY 3500 MILES ON IT.