NHTSA Complaint #11326182 — 2015 TOYOTA AVALON

ON MAY 25TH, 2020 I WAS PULLING INTO A TACO BELL DRIVE THROUGH. IT WAS LOCATED UP A LITTLE HILL. AS I DROVE UP THE HILL I HIT A LITTLE CURBING. I BACKED UP AND ADJUSTED THE CAR TO MISS THE CURB. WHEN I PUT THE CAR INTO DRIVE IT LURCHED FORWARD AT A HIGH SPEED. SEEING I WAS GOING TO HIT THE CAR IN FRONT, I HIT MY BRAKES. THE CAR DID NOT STOP UNTIL I HAD HIT THE CAR IN FRONT WITH A LOT OF FORCE. THAT CAR WAS THROWN INTO THE TRUCK IN FRONT OF IT. THAT WAS THE BEGINNING OF A HUGE SCARE! I PUT THE CAR IN REVERSE SO I COULD OBSERVE THE DAMAGE TO MY CAR THE CAR IN FRONT OF ME. WHEN I DID SO THE CAR ACCELERATE AT FULL SPEED IN REVERSE GOING BACK DOWN THE HILL AND HEADED STRAIGHT FOR A DRUGSTORE. THE CAR WAS MAKING A WHIRING SOUND, LIKE WHEN YOU REV UP THE ENGINE. I PUSHED THE BRAKES TO THE FLOOR BUT THE CAR WOULD NOT STOP BUT KEEP GOING FASTER! I PUMPED THE BRAKES SOME MORE BUT IT WOULD NOT STOP. WHEN I SAW I WAS HEADED INTO THE STORE, I TURNED THE WHEELS TO AVOID IT AND TRIED BRAKING AGAIN WITHOUT STOPPING. I FINALLY HIT THE STOP ENGINE BUTTON BUT NOT BEFORE THE CAR HIT A PARKED TRUCK IN THE STORE LOT WHICH STOPPED IT. IT WAS THE MOST FRIGHTENING EXPERIENCE I HAVE EVER HAD. I AM NOW AFRAID TO GET INTO A CAR. I WAS TOO UPSET TO TAKE PHOTOS. I WILL LIST THE CRASH REPORT IN THE FILE BELOW. *TR *BF *TR