NHTSA Complaint #11325467 — 2017 CHRYSLER PACIFICA

SINCE PURCHASING 10/1/2016 THERE HAVE BEEN AT LEAST 5 - 6 TIMES WHERE THE VEHICLE CUT OUT BUT DID NOT DIE. THIS APPEARS TO ME TO BE A DEFECT IN THE TRANSMISSION YET THE DEALER COULD NOT LOCATE AND FIX THIS ISSUE. THERE ARE MANY DOCUMENTED CASES WHERE THE TRANSMISSION WAS AN ISSUE WITH THIS MODEL AS WELL AS A RECALL THAT HAS BEEN COMPLETED ON THIS VEHICLE. THE VEHICLE HAS 61379 MILES AND IS NOW BEING REQUIRED TO REPLACE THE TRANSMISSION AND WE ARE JUST OUT OF WARRANTY. I FEEL WE ARE LUCKY THAT THERE HAS NOT BEEN AN ACCIDENT CAUSED BY THE KNOWN TRANSMISSION FOR THIS MODEL YEAR. ON 05/15/2020 THE VEHICLE HAD A P0732 ERROR CODE AFTER THE TRANSMISSION CUT OUT 2 TIMES. THIS IS THE EXACT SAME ISSUE THAT HAS BEEN GOING ON SINCE WE PURCHASED AS DESCRIBED ABOVE. CHRYSLER DEALER NOW WANTS TO PUT IN THE SAME TRANSMISSION '21002105 AUTOMATIC TRANS ASSY, R&R EW 2017 FROM 06/12/16. I HAVE A HUGE CONCERN THAT WE WILL END UP WITH THE SAME TRANSMISSION THAT IS SIMPLY UNSAFE IN MY OPINION, AS WELL AS HAVING TO PUT IN ANOTHER TRANSMISSION DOWN THE LINE. INTERESTINGLY ENOUGH THIS CODE WAS NOT STILL SHOWING WHEN I TOOK THE VEHICLE FOR AN INSPECTION TO THE DEALER ON 5/16/2020. *TR