NHTSA Complaint #11325263 — 2016 KIA SOUL STEERING:COLUMN

Complaint Details

ODI Number	11325263
Vehicle	2016 KIA SOUL
Component	STEERING:COLUMN
Date of Incident	May 19, 2020
Date Filed	May 20, 2020
Mileage	108,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO PAT PECK KIA (10611 BONEY AVE, D'IBERVILLE, MS 39540, (228) 679-5200) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING SHAFT COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 108,000.*BF CONSUMER STATED CAR WAS REPAIRED ONCE IN 2018 BUT MAKES THE NOISE WHICH THE MECHANIC SAYS ARE THE STRUTS.*JB

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