NHTSA Complaint #11325049 — 2012 VOLKSWAGEN JETTA ENGINE

Complaint Details

ODI Number	11325049
Vehicle	2012 VOLKSWAGEN JETTA
Component	ENGINE
Date of Incident	October 5, 2019
Date Filed	May 18, 2020
Mileage	121,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

GLOW PLUG LIGHT COMES ON AND THE CAR LOOSES POWER GOING DOWN THE ROAD. DEALERSHIP HAS TOLD ME THAT IT IS CAUSED BY A FAULTY DPF ( COVERED UNDER WARRANTY) THAT IS NOT AVAILABLE AND RENDERS THE CAR UNSAFE TO DRIVE. I HAVE BEEN IN CONTACT WITH CUSTOMER CARE AND THE TELL ME NOTHING IS AVAILABLE. THE ORIGINAL DATE OF SERVICE WAS NOVEMBER 15, 2019. AS OF TODAY MAY 18, 2020 I HAVE NO PARTS AVAILABLE AND CAN NO LONGER SAFELY DRIVE MY CAR. *TR

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