NHTSA Complaint #11325022 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11325022
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	July 1, 2019
Date Filed	May 18, 2020
Mileage	96,952 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

PURCHASED MAY 2019. POWER STEERING GOES OUT INTERMITTENTLY WHEN DRIVING AND VARIED SPEEDS ALSO ON STARTUP. SOMETIMES IT WILL COME BACK AFTER RESTART AND SOMETIMES NOT. ISSUE HAS STARTED TO BECOME MORE FREQUENT. TOOK TO LOCAL DEALER 7/24/19 FOR RECALL 18S32 IN WHICH PCM WAS UPDATED ALSO TRANSMISSION CONTROL MODULE WAS CHECKED BUT NO WORK DONE. DEALER SAID THERE WERE NO OTHER RECALLS OR TSB'S.THIS MORNING WHEN STARTED HAD NO POWER STEERING FOR 10 SECONDS THEN KICKED IN. I CALLED FORD CUSTOMER SERVICE AT 866-436-7332 TWICE AND WENT THROUGH THE MENUS TO BE PLACED ON HOLD FOR 20 MINUTES BEFORE I WAS DISCONNECTED. ONLY A MATTER OF TIME UNTIL AN ACCIDENT WILL HAPPEN, LET US PRAY NO ONE IS INJURED OR KILLED DUE TO THIS KNOWN ISSUE. *TR

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