NHTSA Complaint #11324850 — 2007 NISSAN SENTRA

MY VEHICLE WAS IN A CAR ACCIDENT 4-2-2015. MERCURY INSURANCE LISA OPENSHAW FAILED TO INVESTIGATE THE UNDERBODY OF THE CAR IN THE REAR. SHOCKS WERE BENT INWARDS IN THE REAR AND NEVER REPAIRED BY MERCURY. I HAD THE SHOCKS REPAIRED. ALONG WITH THE ESTIMATES OF REPAIR LISA OPENSHAW THREATENED ME BY STATING THAT MERCURY PAID FOR REPAIRS TWICE DUPLICATING LABOR ON SAME MATTERS. SHE TRIED TO SAY THE DAMAGES ON THE INSIDE DID NOT MATTER AND DAMAGES ON THE OUTSIDE WAS ALL THAT MATTERED. SHE ALSO TRIED TO VIOLATE THE LAW TO SAY I COULD NOT USE MY OWN REPAIR FACILITIES. THE DAMAGES TOTAL ENOUGH TO TOTAL THE CAR AND MY VEHICLE WAS PLACED AT RISK COMPROMISING MY SAFETY WHILE DAILY DRIVING. I SENT A COMPLAINT REGARDING THE NEGLIGENCE OF MY CAR NOT BEING RIGHTFULLY TOTALED. ATTACHED ARE ALL DOCUMENTS FOR REVIEW. I HAVE CC'D RICARDO LARA , THE CALIFORNIA INSURANCE COMMISSIONER REGARDING THIS MATTER ASKING THAT HE RESPOND TO ME ASAP REGARDING THE SERIOUS URGENCY OF THE MATTER SINCE IT HAS BEEN LITERALLY 5 YEARS. ACCORDING TO THE RECENT LETTER BY COMMISSIONER RICARDO LARA, ALL CLAIMS ARE TO BE PAID TO INCLUDE CAR DAMAGES WITH NO DISHONESTY AND NEGLIGENCE. I AM REQUESTING THAT MY CAR BE TOTALED IN FULL AS AT THE TIME OF THE CAR ACCIDENT , THE VALUE WAS $ 9500 PLUS TAX AND LICENSE FOR REPLACEMENT VALUE. ONCE THE CAR IS TOTALED, MERCURY INSURANCE MAY UPDATE STATE FARM INSURANCE, THE DEFENDANT'S INSURANCE COMPANY.*DT*JB*DT CONSUMER STATED TEARED DOWN OF THE VEHICLE WAS COMPLETED ON 06/10/15.*JB