NHTSA Complaint #11324527 — 2013 LEXUS RX HYBRID

WHEN PULLING OUT OF OUR NEIGHBORHOOD, MY HUSBAND SLOWED DOWN TO TURN RIGHT. UPON TURNING INTO THE MIDDLE LANE, ALL SIDE AIRBAGS, FRONT AND BACK BLEW. WHILE THE INTENSITY FROM THE BLAST ROCKED THE CAR, THERE WAS NOTHING NEARBY THAT HE HIT. NO VISIBLE DAMAGE WAS DONE TO THE CAR, WITH THE EXCEPTION OF, THE AIR BAGS. WE HAD NEVER HAD ANY ISSUES WITH THIS CAR, AND IN FACT, HAD JUST BEEN AT THE DEALERSHIP THE SATURDAY PRIOR GETTING A STATE INSPECTION AND A NEW BATTERY. THE SERVICE REP EVEN MENTIONED HOW IMPRESSED HE WAS THAT THIS WAS THE CAR'S FIRST BATTERY IN 7 YEARS AND OVER 90K MILES. HE TOLD US THE CAR LOOKED GREAT AND TO KEEP IT UP! AND THEN TUESDAY CAME AROUND AND THE AIR BAG MALFUNCTION OCCURRED. NOT ONLY WAS THIS AN EXTREMELY SCARY EVENT, BUT IT COULD HAVE BEEN THAT MUCH WORSE HAD MY 2 MONTH OLD SON BEEN IN THE CAR AT THE TIME. WE ARE THANKFUL NO ONE WAS SERIOUSLY HURT. HOWEVER, THE STORY ONLY GETS WORSE WITH LEXUS'S (TOYOTA HEADQUARTERS) LACK OF RESPONSE. 4/14 ' CAR TOWED TO DEALERSHIP 4/16 ' DEALERSHIP RECOMMENDS CALL CORPORATE AS IT WAS A MALFUNCTION ' I CALL CORPORATE 4/20 ' CALL CORPORATE ASKING WHERE MY 24 HOUR CALL BACK WAS 4/21 - CALL AGAIN ASKING WHERE MY 24 HOUR CALL BACK WAS 4/22 ' FINALLY GET CALL. PROVIDE STATEMENT. TOLD I WILL HEAR FROM CASE MANAGER IN 7-10 BUSINESS DAYS FOR FURTHER STEPS. ASKED TO FILL OUT NDA AND SEND PICTURES. NDA PROVIDED WAS FOR WRONG CAR, IMMEDIATELY CALLED BACK AND REQUESTED NEW NDA. EMAILED PICTURES. 4/23 ' FINALLY NEW NDA SENT AND SIGNED. 5/4 ' CALL CORPORATE WONDERING WHEN CASE MANAGER WILL CALL 5/11 ' CALL CORPORATE AGAIN ASKING WHEN I WILL HEAR 5/12 ' CALL AGAIN 5/13 ' CALL AGAIN 5/14 ' FINALLY HEAR FROM CASE MANAGER ONLY TO BE TOLD NO ONE WOULD BE COMING OUT TO LOOK AT THE CAR AND A LOANER COULD NOT BE PROVIDED BECAUSE 'IT'S NOT THEIR JOB' REQUESTED TO SPEAK TO THEIR MANAGER - WAITING. *TR