NHTSA Complaint #11324326 — 2015 CHEVROLET TRAX

TL* THE CONTACT OWNED A 2015 CHEVROLET TRAX. THE CONTACT STATED THAT HER DAUGHTER WHO WAS DRIVING AT NIGHT AND GOT TO A DETOUR, AND MADE A TURN, DRIVING DOWN HILL. THE CONTACT STATED THAT BASED ON THE POLICE REPORT, THE DRIVER STOPPED, ATTEMPTING TO AVOID DRIVING OFF THE ROAD, SHE TRIED TO PULL THE VEHICLE BACK TO THE MIDDLE OF THE ROAD, IT APPEARED THAT THE VEHICLE DID NOT TURN TO THE INTENDED DIRECTION AND CAUSED THE VEHICLE TO CRASH INTO A TREE, RESULTING IN A FATALITY. THE DRIVER, A 26-YEAR-OLD, WAS THROWN OUT OF THE VEHICLE. THE VEHICLE ROLLED OVER HER AND INTO AN OPEN FIELD. THE AIR BAGS DEPLOYED. THERE WAS NO KNOWN WARNING INDICATORS. THE CONTACT STATED THAT ACCORDING TO THE POLICE REPORT, THE FRONT DRIVER'S SIDE SEAT BELT WAS TWISTED AND UNLATCHED. THE VEHICLE WAS TOTALED AND TOWED TO A POLICE IMPOUND LOT. THE VEHICLE WAS LATER TOWED AWAY BY THE INSURANCE COMPANY. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V652000 (SUSPENSION). THE DEALER WAS NOT CALLED. THE CONTACT CALLED THE MANUFACTURER WHO TOOK HER INFORMATION AND STATED THAT SOMEONE WOULD CALL BACK. THE CONTACT WAS CALLED BACK BUT WAS UNAVAILABLE. THE MANUFACTURER WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.