NHTSA Complaint #11324003 — 2017 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11324003
Vehicle	2017 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	May 9, 2020
Date Filed	May 9, 2020
Mileage	12,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

VEHICLE BOUGHT IN 2017. IN 2018, BATTERY DRAINED THREE DIFFERENT OCCASIONS: TWICE, I HAD TO CALL ROADSIDE ASSISTANCE; THIRD TIME, ANOTHER PERSON HELPED ME START MY CAR. I HAPPENED ON 9/30/18, AFTER PARKING OUTSIDE AN ANIMAL HOSPITAL. I TOOK IT TO THE DEALERSHIP TO GET IT CHECKED AND I WAS EXPLAINED THAT THE BATTERY DOESN'T CHARGE ENOUGH DURING SHORT TRIPS. I OPTED TO BUY A CAR STARTER PORTABLE BATTERY, GIVEN THE FREQUENCY AND INCONVENIENCE OF GETTING STUCK IN PLACES. I ORDERED IT ON OCTOBER, 2018. I DON'T RECALL HOW MANY TIMES I USED THE CAR STARTER KIT IN 2019. HOWEVER, IN 2020, IT HAS BEEN ALREADY 4 TIMES I'VE HAD TO USE IT TO START MY CAR: ONCE ON 04/04/2020 AND SINCE THEN, OTHER THREE TIMES. ONCE AFTER BEING PARKED FOR A FEW DAYS, AND TODAY, 05/09/20, TWICE: AFTER STOPPING, WAITING TO DRIVE INTO A FERRY, AND THEN, TO START THE CAR TO LEAVE THE FERRY. *TR

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