NHTSA Complaint #11323643 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT DOOR HANDLE FAILED TO UNLOCK THE VEHICLE FROM OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT OVER TIME, THE DRIVER'S SIDE AND PASSENGER'S SIDE REAR OUTER DOOR HANDLES ALSO EXPERIENCED SIMILAR FAILURES. THE VEHICLE WAS FIRST TAKEN TO CHINO HILLS FORD (4480 CHINO HILLS PKWY, CHINO, CA 91710) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A DIAGNOSTIC FEE TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT DECLINED TO PAY TO HAVE THE VEHICLE DIAGNOSED. THE FAILURE WORSENED AND FORD OF UPLAND (555 W FOOTHILL BLVD, UPLAND, CA 91786) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED AND A COST WOULD BE ASSESSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.