NHTSA Complaint #11323242 — 2015 GMC SIERRA 1500 STEERING

Complaint Details

ODI Number	11323242
Vehicle	2015 GMC SIERRA 1500
Component	STEERING
Date of Incident	May 2, 2020
Date Filed	May 4, 2020
Mileage	73,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

PICKUP HAS HAD REOCCURRING SERVICE POWER STEERING MESSAGE COME UP IN INFORMATION CENTER. TOOK TO GM AND THEY SAID IT NEEDED A NEW NEGATIVE BATTERY CABLE. BOUGHT ONE AND INSTALLED IT. STILL HAVE THE SAME PROBLEM. UPON DONG SOME SEARCHING, ITS A VERY COMMON PROBLEM AMONG CERTAIN GM VEHICLES. ONE WEEKEND THE POWER STEERING QUIT WORKING ALL TOGETHER AT 70 MPH ON A CURVE. TALK ABOUT SCARY! I CALLED GM CUSTOMER SERVICE TO ASK ABOUT COVERAGE ON THE ISSUE AND WAS DENIED BECAUSE MY VEHICLE WAS NOT ONE AFFECTED BY THE SUSPECT FAULTY PARTS. I AM VERY DISAPPOINTED IN GM'S LACK OF CARING FOR MY SAFETY IN THIS SITUATION. WILL NOT BE PURCHASING ANOTHER GM. IF THEY NO THAT THIS IS THEIR PROBLEM I TRULY BELIEVE THEY SHOULD STAND BEHIND THEIR PRODUCT AND TAKE CARE OF THEIR CUSTOMERS.

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